Yes – from 6 October 2026. If a tenant reports damp or mould, the landlord must have it investigated by a competent person within 10 working days, give the tenant a written summary within 3 working days of that, and start any repairs needed within 5 working days. If a timescale can't be met, the tenant must be told why in writing. Our processes are built around these timings, so reports are logged and actioned from day one.