Sales complaints procedure
Yates Hellier is committed to providing a high level of customer service to our clients. However, when a complaint is received we aim to ensure that:
- Our complaints procedure is easy to follow.
- Any complaint is treated seriously.
- Complaints will be dealt with promptly and in confidence.
- Complaints will be treated impartially.
If you wish to register a complaint regarding our service please contact:
or
Alex Thorley (Sales Manager) , Yates Hellier, 149 Hyndland Road , Glasgow , G12 9JA
It would be helpful if your complaint can be as detailed as possible. We will reply within 7 working days confirming a timescale for resolution. We shall investigate your complaint and endeavour to resolve it within 28 days of receipt.
If you are dissatisfied with the response, you have the right to escalate your complaint to:
or
Ross Yates (Sales Director), Yates Hellier , 149 Hyndland Road , Glasgow , G12 9JA
If you are dissatisfied with the response, you have the right to escalate your complaint to:
The Property Ombudsman, Unit 159756, PO Box 7169, Poole, BH15 9EL