Tenants
How We Care For Tenants
Renting a home should be a simple process, not a stressful experience.
We pride ourselves on being approachable. Our tenants are allocated a specific Property Manager, who will be your single point of contact during your tenancy.
As one of our tenants, we’ll take care of you for as long as you rent with us. From the initial application, through to the day you move out, it is our responsibility to ensure that you enjoy a seamless renting experience.
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Out of Hours Emergencies
If you are a tenant of Yates Hellier and have an emergency that can’t wait until the next working day, please see below.
If an engineer is called out and the issue is not deemed to be an emergency or if it is deemed to be a tenant liability, you will be liable for the cost of the call out. When speaking with our contractors, please state that you are a tenant of Yates Hellier.
Need to Report a Repair?
Use our 24/7 repair reporting system for the quickest response.
Glasgow Area Guides
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Frequently asked questions
We’ve put together a list of list of frequently asked questions to help you before, during and after your time renting with us.